1.Definitions
General Terms and Conditions: These General Terms and Conditions regulate the access to and use of the Platform.
Platform: Platform accessible through the website veraroute.com
Organisation: Freight Forwarder or Carrier registered with the Platform.
User: Natural person who accesses the Platform in name and on behalf of the Organisation Freight Forwarder: Company, natural person, or legal person who enters, in their own name and on behalf of third parties, into one or more agreements for the transport of assets or goods and d carries out any accessory operations as may be necessary, without physically carrying out the transport. Within the context of the Platform, this term shall also include agencies or service companies who act on behalf or under the authority of one or more Freight Forwarders.
Carrier: Company, natural person or legal person who undertakes the obligation, against consideration, to transport assets or goods from one place to another, undertaking, among others, the responsibility of their custody and delivery.
VeraRoute: Platform Operator, and namely Assibroker International S.r.l., with registered office address at Via Alois-Kuperion 30, 39012 Merano (BZ), Italy, VAT Number IT01462640218. VeraRoute is not and shall not be a party to any transport agreements, nor does it act in the capacity of freight forwarder, carrier, agent, or intermediary. All operative or insurance decisions shall remain exclusively within the scope of responsibility of the Organisation.
API: API shall mean the set of application programming interfaces, technical documentation, endpoints, access keys, SDK, and any other tools made available by the Platform to allow interoperability with systems, applications, or services of the Organisations. APIs are provided exclusively within the limits and in accordance with the technical specifications made available by the Platform, which may modify, suspend, or revoke the same at any time for technical or security reasons or to comply with laws or regulations.
2.Registration
Access to the Platform is reserved to professional users.
Freight Forwarders must first create their dedicated account, and namely a unique identifier, and then access said account using one-time password credentials. The account is activated only after having completed the registration procedure and subject to confirmation through the e-mail provided at the time of registration.
Carriers can access their account through the unique link provided by the Platform.
The creation of an account on the Platform does not constitute a subjective right of the individual concerned. VeraRoute reserves full and unfettered discretion to accept or reject registration requests, and to suspend, revoke, or delete an account in the event of irregularities or incomplete information. VeraRoute may, but is under no obligation to, verify the company's identity before enabling the account.
The Organisation guarantees that the Users who access the Platform on its behalf (in the capacity of representatives, employees, associates, persons appointed by or agents of the Company) have the necessary powers and authorisations to act in name and on behalf of the Organisation. The Organisation shall in any case be liable for the actions of the Users who access the account of an Organisation.
The Organisation shall be responsible for
-
the accuracy/updating of data
-
the security of credentials
-
the configuration of profiles and roles
3.Description of the Services and Limitations
The Platform provides to the Organisation a web structure that may be accessed through the website veraroute.com, which facilitates the tasks of collecting, verifying, and monitoring the Carriers’ information and documents.
Through the Platform, Freight Forwarders can identify, assess, and monitor Carriers based on insurance coverage criteria, certifications, and operational risks indicators.
By accessing the Platform and providing their data and documents, Carriers accept that said data and documents can be accessed, within the Platform, by any Freight Forwarder, including through search tools integrated in the Platform.
The Platform collects and analyses the information provided by the Carriers, including company data, CMR insurance policies and coverages, and allows to verify their validity and consistency using automated document-processing systems (OCR, AI) and/or through manual checks conducted by specialised operators.
Freight Forwards may also use Carrier search and selection tools, manage insurance deadline notifications, access and review reliability indicators, and receive risk reports.
The Platform operates exclusively within a B2B context.
The Platform does not carry out any transport intermediation activity, and shall not be a party to any of the agreements that may be entered into between the Organisations, but rather provides a digital service for informational purposes only.
All the information is acquired from documents uploaded by the Organisations or by third parties, and may be incomplete or outdated. The Organisation remains be responsible for verifying information.
Transport operations shall be governed by applicable laws and regulations, and shall not involve and/or entail any responsibility upon VeraRoute.
The use of APIs shall be subject to volume, security, and fair use restrictions. Access may be suspended in the event of misuse or security risk.
4.Obligations of Clients, Documents, and Content
In using the Platform, the Organisation undertakes to act in accordance with the principles of fairness, cooperation, and good faith, in compliance with the law, these Conditions, and any operational instructions imparted by VeraRoute.
Any use of the Platform for purposes or using methods that are contrary to the law, these General Terms and Conditions, or which may compromise the security, integrity, or reputation of the Platform, VeraRoute, or other Organisations, is strictly prohibited.
Any information, data, or document transmitted, uploaded, or otherwise made available on the Platform - including, but not limited to, company data, licenses, statements, certifications and insurance policies (e.g., CMR or carrier liability) - must be truthful, accurate, up-to-date, lawful, and unaltered.
By uploading content (documents, data, etc.), the Organisation declares to have full authorisation to do so, and holds VeraRoute harmless from any third-party claim. The Organisation shall be fully responsible for the accuracy and validity of said content, and for obtaining any authorisation, license, or consent that may be required for the communication thereof.
The Organisation grants VeraRoute the non-exclusive, perpetual right to use the uploaded content for the sole purpose of providing the Platform's services, improve the algorithms, and generate aggregate/anonymised data.
Organisations are strictly prohibited from uploading, publishing, or transmitting through the Platform any content
- for which the Organisation does not own the rights of use or publication;
- that is unlawful, offensive, defamatory, or contrary to public policy;
- that constitute false or forged documentation;
- that may infringe any industrial, intellectual, personal, or commercial property rights of third parties.
Should VeraRoute learn that any content or activities falling within the cases listed above, or otherwise unlawful content is present on the Platform, it shall see to the removal thereof and/or to disable the relevant account as soon as possible and without notice, without prejudice to VeraRoute's right to take any other additional measure - including suspending or deleting the concerned account - and to inform the competent authorities, at the sole discretion of VeraRoute. Every decision to remove any contents or suspend an account shall be notified to the concerned Organisations, indicating the reasons for which such measures were taken.
The Organisation shall be exclusively responsible for complying with legal obligations relative to the transport of goods subject to specific sector regulations (e.g., hazardous, perishable, sensitive, or high-value goods).
Organisations are furthermore prohibited from engaging in any conduct aimed at circumventing the Platform’s operational mechanisms, or to use the services for competitive, marketing, or transfer purposes or for the purpose of conducting any unauthorised analysis.
In order to verify the accuracy, authenticity, updating, and truthfulness of the data and the documents uploaded on the Platform by the Organisation, VeraRoute may use content moderation tools, including human and automated, which may include, by way of example and not limitation, textual analysis, graphical analysis, cross-checking with truthful and authentic data and documents, and verification through databases or public or private operators, and similar activities. Verification activities generate assessments that may entail the suspension or deletion of an Organisation’s account, the issuance of a negative or partially negative evaluation, the classification of the Organisation using a rating or score or similar determinations.
5.Guarantees and Limitation of Liability
VeraRoute endeavours to verify, by conducting automated or manual checks, the authenticity and/or accuracy of the data and the documents uploaded by the Organisations. It is however understood that such activity translates into a duty to use reasonable efforts, and not a results-based obligation, and does not in any way constitute a guarantee of authenticity and/or accuracy. In any event, no liability shall be borne by VeraRoute for any inaccurate, incomplete, or false information provided by the Organisation.
VeraRoute accepts no liability for the Organisations’ failure to comply with legislative or regulatory requirements applicable to transport, insurance coverage, or road safety.
Verification and scoring results are provided as-is and may contain residual errors. VeraRoute provides no guarantee as to the continuity/validity of insurance coverages, nor does it warrant the absence third-party fraud.
The results of document checks (OCR), consistency checks, and risk/reliability indicators are generated by automated means and/or subject to human review. The relative results are for information purposes only and do not amount to a confirmation of validity, coverage, or legal compliance of the documents or the parties evaluated. The Organisation shall be responsible for conducting its own checks and reaching its own decisions, excluding any and all liability of VeraRoute.
Under no circumstance may VeraRoute be held liable, with the exception of cases of gross negligence or wilful misconduct, for any direct or indirect damages, whether arising in contract or in tort, resulting from the activation or use of the Platform.
6.Platform Availability
VeraRoute shall endeavour, but does not guarantee, to make the Platform available 24 hours a day. However, the Organisation acknowledges and accepts that VeraRoute may suspend and/or interrupt access to the Platform for any reason, including but not limited to the performance of conducting any ordinary and/or extraordinary maintenance that may be opportune and/or necessary. In these cases, VeraRoute undertakes to notify - to the extent possible - the Organisation in due time.
The Organisation acknowledges and accepts that it may raise no claim for indemnification, reimbursement or compensation towards VeraRoute for the period of time in which it was unable to use the Platform, including when due to malfunction.
7.Consideration
Registration and access to the Platform are free of charge. The use of the functionality and/or the services offered on the Platform may result in charges, as specified below: For any request to conduct a check on a Carrier through the Platform, the Freight Forwarder shall owe a fee agreed separately.
Before sending a request for a check, the Freight Forwarder shall be informed that said operation is subject to a charge; by confirming the operation, the Freight Forwarder accepts the relevant charge.
Once a check on a Carrier is requested and completed (or under way), it may be accessed and viewed by the Freight Forwarder who submitted the relevant request for a period of 365 days from the date in which the initial request was sent, without any additional charges shall be for any further operations (e.g. requests to update and/or supplement the information) regarding the same Carrier.
It is understood that the Carrier may purchase specific products or services, which price and conditions shall be specified on a case-by-case basis in the dedicated sections of the Platform or express agreements.
The parties may also define, in a separate agreement, alternative remuneration arrangements for the use of the Platform or its services.
8.Billing and Payment Terms and Conditions
Unless otherwise agreed, VeraRoute shall issue a monthly invoice for the charges accrued for the checking services requested.
Invoices shall be payable within 30 days of invoice date. Where no other payment methods are specified, payments shall be via bank transfer.
The Organisations may offset any payments due against any credit owed only where such credits are undisputed or are confirmed by a binding court judgement.
In the event of late payment by the Organisations, any previously granted discounts or rebates shall be deemed revoked with retroactive effect.
9.Duration, Suspension, Withdrawal
The relationship governed under these General Terms and Conditions shall be for an indefinite duration of time, starting from the date in which the account is activated.
VeraRoute reserves the right to temporarily suspend the account of the Organisation without notice and without entailing any right to indemnification or compensation, in the following cases:
-
violation, including only suspected, of these General Terms and Conditions and of provisions of law;
-
provision of incomplete data or documents;
-
improper or unauthorised use of the Platform, including by persons who act on behalf of the Organisation;
-
failure to pay the consideration due.
VeraRoute reserves the right to deactivate or permanently delete an account, thereby terminating the agreement for breach, in the following cases:
-
violation of these General Terms and Conditions and of provisions of law;
-
provision of untrue or falsified data or documents;
-
conducts that may lead to any harm to the security, integrity, reputation, or proper operation of the Platform or VeraRoute;
-
failure to pay the consideration.
In these cases, VeraRoute may, at its sole discretion, immediately suspend or delete the account, without prejudice to VeraRoute's right to take action to obtain compensation for any damages suffered.
VeraRoute may withdraw from the agreement at any time, subject to a 15-days’ notice, without the obligation to justify its decision, by a written notice sent to the address under Article 14. This shall not under any circumstance entitle the Organisation to be reimbursed for any consideration already paid or accrued by the date of validity of the termination.
The Organisation may withdraw at any time, subject to a 15 (fifteen)-days’ notice, by a written notice sent via e-mail or Certified E-Mail (PEC) to the addresses provide by the Provider.
10.Assignment and Transfer of Rights
VeraRoute shall have the right to assign, in whole or in part, its own rights and obligations arising from this agreement to third parties. The Organization hereby grants its prior consent to said assignment.
Any assignment of rights or obligations by the Organisation shall be subject to the prior written consent of VeraRoute.
11.Intellectual Property
VeraRoute shall retain every right to the Platform, documentation, models, algorithms and aggregate/anonymised content.
The Organisation is granted a non-exclusive, non-transferable license, limited to the duration of the agreement, to use the Platform for its internal purposes.
12.Confidentiality and Personal Data Protection
Both Parties undertake to treat all the information obtained in the performance of this agreement being marked as confidential or which, by their very nature, should be considered industrial or commercial secrets, as strictly confidential, and never to divulge them to third parties.
VeraRoute is authorised to create security copies (backups) of the data provided by the Organisation for the purpose of ensuring the integrity thereof. In any event, the Organisation shall have no right whatsoever to the storage or recovery of data.
All personal data shall be exclusively processed in accordance with compliance with applicable data protection laws and regulations.
13.AI, Transparency, and Decisions by Automated Processing
VeraRoute informs the Organisation that some forms may use AI systems. The Organisation shall not use outputs to make decisions solely on automated processing, and shall ensure appropriate human review.
14.Communication between the Parties
All communications relating to the contractual relationship between the Parties shall be in writing and sent via electronic mail; to such end, the Parties shall use the following addresses:
-
as to the Organisation, to the address provided during registration, without prejudice to later changes duly communicated by the same Organisation;
as to VeraRoute, to the addresses published from time to time on the Platform.
15.Applicable Law and Jurisdiction
This agreement shall be governed exclusively by Italian Law, excluding any rules on conflict of laws under private international law.
Any disputes arising out of or in connection to the Platform shall be subject to the exclusive jurisdiction of the courts of the place where VeraRoute has its registered offices.
16.Final Provisions
Any changes and additions to these General Terms and Conditions shall be in writing. This shall also apply to a waiver of the written-form requirement.
Should any of the provisions of these General Terms and Conditions be or become ineffective, either in whole or in part, the remaining provisions shall remain in full force and effect. To replace such ineffective provision, the Parties shall apply a provision that most closely reflects the original economic intent.
VeraRoute reserves, at its sole discretion, the right to modify or replace these General Terms and Conditions at any time, or change, suspend, or discontinue the operation of the Platform or parts thereof at any time, providing appropriate information to the Organisation. The Organisation shall be responsible for periodically checking the changes to these General Terms and Conditions. Any use of the Platform following any changes to these General Terms and Conditions constitutes acceptance of said changes.
Pursuant to Article 1341 of the Civil Code, the Client represents to have read and understood the present agreement in all of its parts, and particularly points 2. (Registration), 3. (Description of the Services and Limitations), 4. (Obligations of Clients, Documents, and Content), 5. (Warranties and Limitation of Liability), 6. (Platform Availability), 8. (Billing and Payment Terms and Conditions), 9. (Duration, Suspension, Withdrawal), 10. (Assignment and Transfer of Rights), 15. (Applicable Law and Jurisdiction and Venue), and 16. (Final Provisions), and to expressly and specifically accept the same.